not up1. Delete your account from within the app
The fastest way to delete your account is directly in the app:
- Open not up and sign in.
- Go to Settings.
- Scroll to Danger zone and tap Delete account.
- Confirm when prompted.
This performs an immediate hard delete on our servers: your account and all associated data are permanently removed and your authentication tokens are revoked. This action cannot be undone.
2. Request deletion by email
If you no longer have the app installed, or you would rather we process the deletion for you, email us from the address associated with your account:
- Email: dev@devbrix.kr
- Subject: Account deletion request
- Please send the request from the email address you use to sign in so we can verify the account. We will not ask you for your password.
We verify the request against your account email and then delete your account and its data. We aim to complete verified deletion requests within 30 days.
3. What data is deleted
When your account is deleted, the following data is permanently removed from our systems:
| Category | What it includes |
|---|---|
| Account & profile | Your email address, display name, contact email, playing level, preferences, and season goals. |
| Sessions | All logged matches, practices, and lessons, including notes, ratings, and any opponent, partner, and coach names you entered. |
| Focus areas | The skills and cues you were tracking. |
| Gear | Racquets, stringing history, shoes, balls, and other gear items, with their specs and notes. |
| Learn & references | Saved links, titles, and notes for drills, videos, and articles. |
| Photos | Any gear or racquet photos you uploaded, and their generated thumbnails. |
| Feature requests | Any feature requests you submitted. |
| Sessions & tokens | All sign-in sessions; your authentication tokens are revoked. |
4. Retention
In-app deletion removes your data immediately. For requests sent by email, deletion is completed within 30 days of us verifying the request. After deletion, residual copies may persist in encrypted backups for a limited period until those backups cycle out on their normal schedule, after which they are overwritten. We may retain a minimal record of the deletion itself, or limited information where we are required to do so by law or to resolve disputes; such records are kept no longer than necessary.
5. Your subscription is separate
If you subscribed to not up Premium, your subscription is billed by the Apple App Store or Google Play, not by Devbrix. Deleting your account does not cancel an active subscription. To stop future charges, cancel it in your store account:
- Google Play: Play Store → Profile → Payments & subscriptions → Subscriptions → not up → Cancel.
- Apple App Store: Settings → your name → Subscriptions → not up → Cancel Subscription.
6. Questions
For anything related to account deletion or your data, contact us at dev@devbrix.kr. For more on how we handle your information, see our Privacy Policy.
DEVBRIX Co., Ltd
A-1007, 38-1 Jong-ro 5-gil, Jongno-gu, Seoul, Republic of Korea
Business Registration No. 547-86-02710
Email: dev@devbrix.kr